/* Reset y variables */
:root {
    --primary: #003366;
    --primary-dark: #002244;
    --primary-light: #e8f0fe;
    --secondary: #00a8a8;
    --success: #28a745;
    --danger: #dc3545;
    --warning: #ffc107;
    --gray-100: #f8f9fa;
    --gray-200: #e9ecef;
    --gray-300: #dee2e6;
    --gray-600: #6c757d;
    --gray-800: #343a40;
    --shadow: 0 10px 40px rgba(0,0,0,0.1);
    --shadow-sm: 0 2px 8px rgba(0,0,0,0.05);
    --radius: 20px;
    --radius-md: 12px;
    --transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.pqrsd-wrapper {
    width: 100%;
    padding: 40px 20px;
    background: linear-gradient(135deg, #f5f7fa 0%, #e9ecef 100%);
    min-height: 100vh;
    box-sizing: border-box;
}

.pqrsd-container {
    max-width: 900px;
    margin: 0 auto;
}

/* Header Moderno */
.pqrsd-header-modern {
    position: relative;
    margin-bottom: 30px;
    border-radius: var(--radius);
    overflow: hidden;
}

.pqrsd-header-bg {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);
    transform: scale(1.02);
}

.pqrsd-header-content {
    position: relative;
    padding: 40px 30px;
    display: flex;
    align-items: center;
    gap: 20px;
    color: white;
}

.pqrsd-icon-container {
    background: rgba(255,255,255,0.2);
    width: 70px;
    height: 70px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.pqrsd-icon {
    width: 40px;
    height: 40px;
}

.pqrsd-title-modern {
    margin: 0;
    font-size: 32px;
    font-weight: bold;
}

.pqrsd-subtitle-modern {
    margin: 5px 0 0;
    opacity: 0.9;
    font-size: 14px;
}

/* Barra de progreso */
.pqrsd-progress-container {
    background: white;
    border-radius: 50px;
    padding: 8px;
    margin-bottom: 30px;
    box-shadow: var(--shadow-sm);
    position: relative;
}

.pqrsd-progress-bar {
    position: absolute;
    top: 0;
    left: 0;
    height: 100%;
    background: linear-gradient(90deg, var(--primary) 0%, var(--secondary) 100%);
    border-radius: 50px;
    transition: width 0.5s ease;
    width: 0%;
}

.pqrsd-progress-steps {
    display: flex;
    justify-content: space-between;
    position: relative;
    z-index: 1;
}

.pqrsd-step {
    flex: 1;
    text-align: center;
    padding: 12px;
    font-weight: 600;
    color: var(--gray-600);
    transition: var(--transition);
    cursor: pointer;
}

.pqrsd-step.active {
    color: white;
}

/* Cards */
.pqrsd-card {
    background: white;
    border-radius: var(--radius);
    overflow: hidden;
    box-shadow: var(--shadow);
    margin-bottom: 20px;
    animation: slideUp 0.5s ease;
}

@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(30px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.pqrsd-card-header {
    background: linear-gradient(135deg, var(--primary-light) 0%, white 100%);
    padding: 25px 30px;
    border-bottom: 2px solid var(--gray-200);
}

.pqrsd-step-number {
    display: inline-block;
    font-size: 14px;
    font-weight: bold;
    color: var(--primary);
    background: rgba(0,51,102,0.1);
    padding: 4px 12px;
    border-radius: 20px;
    margin-bottom: 12px;
}

.pqrsd-card-header h3 {
    margin: 0 0 8px;
    font-size: 24px;
    color: var(--gray-800);
}

.pqrsd-card-header p {
    margin: 0;
    color: var(--gray-600);
}

.pqrsd-card-body {
    padding: 30px;
}

/* Grid de tipos */
.pqrsd-types-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 15px;
}

.pqrsd-type-card {
    cursor: pointer;
}

.pqrsd-type-card input {
    display: none;
}

.pqrsd-type-card-content {
    background: var(--gray-100);
    border: 2px solid var(--gray-200);
    border-radius: var(--radius-md);
    padding: 20px 15px;
    text-align: center;
    transition: var(--transition);
    position: relative;
}

.pqrsd-type-card input:checked + .pqrsd-type-card-content {
    border-color: var(--primary);
    background: linear-gradient(135deg, var(--primary-light) 0%, white 100%);
    transform: scale(1.02);
    box-shadow: 0 4px 12px rgba(0,51,102,0.2);
}

.pqrsd-type-check {
    position: absolute;
    top: 10px;
    right: 10px;
    width: 20px;
    height: 20px;
    background: var(--primary);
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    opacity: 0;
    transition: var(--transition);
}

.pqrsd-type-card input:checked + .pqrsd-type-card-content .pqrsd-type-check {
    opacity: 1;
}

.pqrsd-type-icon {
    font-size: 32px;
    margin-bottom: 10px;
}

/* Formulario */
.pqrsd-form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
}

.pqrsd-field-group {
    margin-bottom: 5px;
}

.pqrsd-field-label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    color: var(--gray-800);
    font-size: 14px;
}

.pqrsd-input,
.pqrsd-textarea {
    width: 100%;
    padding: 12px 16px;
    border: 2px solid var(--gray-200);
    border-radius: var(--radius-md);
    font-size: 14px;
    transition: var(--transition);
    box-sizing: border-box;
}

.pqrsd-input:focus,
.pqrsd-textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(0,51,102,0.1);
}

.pqrsd-textarea {
    resize: vertical;
    min-height: 120px;
}

/* Toggle group */
.pqrsd-toggle-group {
    display: flex;
    gap: 15px;
}

.pqrsd-toggle-btn {
    flex: 1;
    cursor: pointer;
}

.pqrsd-toggle-btn input {
    display: none;
}

.pqrsd-toggle-btn span {
    display: block;
    padding: 12px 20px;
    background: var(--gray-100);
    border: 2px solid var(--gray-200);
    border-radius: var(--radius-md);
    text-align: center;
    transition: var(--transition);
    font-weight: 500;
}

.pqrsd-toggle-btn input:checked + span {
    background: var(--primary);
    color: white;
    border-color: var(--primary);
}

/* File zone */
.pqrsd-file-zone {
    border: 2px dashed var(--gray-300);
    border-radius: var(--radius-md);
    padding: 40px 20px;
    text-align: center;
    cursor: pointer;
    transition: var(--transition);
    background: var(--gray-100);
}

.pqrsd-file-zone:hover {
    border-color: var(--primary);
    background: var(--primary-light);
}

.pqrsd-file-zone svg {
    width: 48px;
    height: 48px;
    color: var(--primary);
    margin-bottom: 15px;
}

.pqrsd-file-zone p {
    margin: 0 0 5px;
    color: var(--gray-600);
}

.pqrsd-file-zone span {
    color: var(--primary);
    font-weight: 600;
}

.pqrsd-file-zone small {
    color: var(--gray-600);
    font-size: 12px;
}

.pqrsd-file-info {
    margin-top: 15px;
    padding: 12px;
    background: var(--success);
    color: white;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    gap: 10px;
}

/* Character count */
.pqrsd-character-count {
    text-align: right;
    font-size: 12px;
    color: var(--gray-600);
    margin-top: 5px;
}

/* Auth card */
.pqrsd-auth-card {
    background: var(--gray-100);
    border-radius: var(--radius-md);
    padding: 25px;
    margin: 20px 0;
}

.pqrsd-auth-card h4 {
    margin: 0 0 15px;
    color: var(--gray-800);
}

.pqrsd-auth-card p {
    color: var(--gray-600);
    line-height: 1.6;
    margin-bottom: 20px;
}

.pqrsd-auth-buttons {
    display: flex;
    gap: 15px;
}

.pqrsd-auth-btn {
    flex: 1;
    cursor: pointer;
}

.pqrsd-auth-btn input {
    display: none;
}

.pqrsd-auth-btn span {
    display: block;
    padding: 12px;
    background: white;
    border: 2px solid var(--gray-300);
    border-radius: var(--radius-md);
    text-align: center;
    transition: var(--transition);
    font-weight: 500;
}

.pqrsd-auth-btn input:checked + span {
    background: var(--primary);
    color: white;
    border-color: var(--primary);
}

/* Botón final */
.pqrsd-submit-final {
    width: 100%;
    padding: 16px;
    background: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);
    color: white;
    border: none;
    border-radius: 50px;
    font-size: 18px;
    font-weight: bold;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
}

.pqrsd-submit-final:hover {
    transform: translateY(-2px);
    box-shadow: 0 5px 20px rgba(0,51,102,0.3);
}

.pqrsd-submit-final:disabled {
    opacity: 0.7;
    transform: none;
    cursor: not-allowed;
}

/* Navegación */
.pqrsd-nav-buttons {
    display: flex;
    justify-content: space-between;
    margin-top: 20px;
}

.pqrsd-nav-prev,
.pqrsd-nav-next {
    padding: 12px 30px;
    border: none;
    border-radius: 50px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
}

.pqrsd-nav-prev {
    background: var(--gray-200);
    color: var(--gray-600);
}

.pqrsd-nav-prev:hover {
    background: var(--gray-300);
}

.pqrsd-nav-next {
    background: var(--primary);
    color: white;
    margin-left: auto;
}

.pqrsd-nav-next:hover {
    background: var(--primary-dark);
    transform: translateX(5px);
}

/* Step content */
.pqrsd-step-content {
    display: none;
}

.pqrsd-step-content.active {
    display: block;
}

/* Mensajes */
.pqrsd-success,
.pqrsd-error {
    padding: 15px 20px;
    border-radius: var(--radius-md);
    margin-bottom: 20px;
    font-weight: 500;
    animation: fadeIn 0.4s ease;
}

.pqrsd-success {
    background: #d4edda;
    color: #155724;
    border-left: 4px solid var(--success);
}

.pqrsd-error {
    background: #f8d7da;
    color: #721c24;
    border-left: 4px solid var(--danger);
}

/* Resumen */
.pqrsd-summary {
    background: var(--gray-100);
    border-radius: var(--radius-md);
    padding: 20px;
    margin-bottom: 20px;
}

.pqrsd-summary-item {
    display: flex;
    justify-content: space-between;
    padding: 10px 0;
    border-bottom: 1px solid var(--gray-200);
}

.pqrsd-summary-label {
    font-weight: 600;
    color: var(--gray-800);
}

.pqrsd-summary-value {
    color: var(--gray-600);
    text-align: right;
    word-break: break-word;
    max-width: 60%;
}

/* Animaciones */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Responsive */
@media (max-width: 768px) {
    .pqrsd-wrapper {
        padding: 20px 15px;
    }
    
    .pqrsd-form-grid {
        grid-template-columns: 1fr;
    }
    
    .pqrsd-types-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .pqrsd-header-content {
        flex-direction: column;
        text-align: center;
        padding: 30px 20px;
    }
    
    .pqrsd-card-header {
        padding: 20px;
    }
    
    .pqrsd-card-body {
        padding: 20px;
    }
    
    .pqrsd-step {
        font-size: 12px;
        padding: 8px;
    }
    
    .pqrsd-summary-item {
        flex-direction: column;
        gap: 5px;
    }
    
    .pqrsd-summary-value {
        max-width: 100%;
        text-align: left;
    }
}